ZACHARY FREE

1231 Boardwalk St, Arlington, TX 76011

Cell: 8179170895 - zacfree7@gmail.com

 

 

EDUCATION

High School Diploma from Lamar High School - 1400 W Lamar Blvd, Arlington, TX 76012

Lamar Vikings Varsity Golf   2010 - 2014

 

WORK EXPEIRIENCE

Technical Support Analyst at Telvista

1605 Lyndon B Johnson Fwy #200 Dallas, TX - 06/2015 to 10/2015

Answering a high volume of customer calls.

Testing and fixing faulty equipment.

Working with customers and employees to identify computer problems and advising on the solution for the customer.

Logging and keeping records of customer and employee queries.

Analysing call logs so you can spot common trends and underlying problems.

 

Customer Service Representative at UHAUL Moving & Storage

3020 W. I-20 Grand Prairie, TX - 03/2015 to 06/2015

Levels 1 & 2 inspections.

Clean rental equipment.

Conducted weekly walk-throughs with the manager to discuss interior and exterior visual displays.

Dispense propane.

Maintain the facility and lot in a clean condition.

Use the computer to prepare rental contracts and invoices.
Insure superior customer service at all times.

Sales/Customer Service Representative at Sheplers Western Wear

2500 Centennial Dr Arlington, TX - 05/2014 to 06/2015

Greeted customers entering the store to ascertain what each customer wanted or needed.
Maintained cleanliness and presentation of stock room and production floor.
Directed calls to appropriate individuals and departments.
Organized store merchandise racks by size, style and color.
Routinely answer customer questions regarding merchandise and pricing.
Folded and arranged garments in attractive displays.

Customer Service Representative at Shoot Smart

2440 W Main St. Grand Prairie, TX - 10/2013 to 05/2014

Monitor all activity on the shooting lanes at all times.
Assist customers with appropriate lane and target operation.

Know and follow emergency response plans.
Operate Center POS software.

Keep center sanitary and neat.

Work as a team player with all staff.

Team Member at Whataburger

2710 N State Hwy 360 Grand Prairie, TX 75050

Customer Service
Food Prep & Delivery
Daily Operations
 

SKILLS

 

•          An ability to assess each customer and employee's knowledge levels.

•          Ability to deal with difficult callers.

•          Logical thinker.

•          Good analytical and problem solving skills.

•          Up-to-date technical knowledge.

•          An in depth understanding of the software and equipment your customers/employees are using.

•          Good interpersonal and customer care skills.

•          Good accurate records keeping.